Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Here you can change your network name (SSID) and password, choose which. đđŒ I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. Broadband, TV and Landline offers. I found out there should be an isolation box. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Start the Scan (do this in every room) Scan complete. . You can also check out how all your WiFi Pods are doing â see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. I am going to send you a private message. âą Start the Scan (do this in every room) âą Scan complete. If the scan picks up that you need a pod it will allow you to order some. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App đ I'll certainly be happy to help arrange this first Pod for you. Networking and WiFi. Virgin TV 360. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Account - Mobile. If it finds a potential signal-less spot, itâll test our broadband speed to the WiFi Hub to make sure there isnât a problem with your network. I found out there should be an isolation box. Do: use the Connect app to run a super-intelligent WiFi home scan. Stream from Virgin Media. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. 1 ACCEPTED SOLUTION. Tap Add a room, Tap the room you're in. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. I will send a private message - watch out for the purple envelope. Then Start the scan again. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App đ I'll certainly be happy to help arrange this first Pod for you. I was advised at the time to wait seven days and then order these through the My Virgin Media app but I cannot find any way to do this either in that app or elsewhere. This will be available via the purple envelope on the top right of this page. And sorry that you require a pod. âą Start the Scan (do this in every room) âą Scan complete. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Hmm. You cannot use a âpurchasedâ VM pods. QuickStart, set up and connections. The Virgin Media Connect app is the control unit for your WiFi. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. SpeedHi BenHawkeye . Tap Start the scan and then. This does not seem correct, given we are. Virgin Mobile. The mesh wifi pods now come with a speed guarantee . Our new WiFi Max service allows you to have up to 3 pods. Here youâll find all the help you need for Virgin Media related problems and issues. Please let me know how you get on. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. 0 Kudos. Networking and WiFi. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. QuickStart, set up and connections. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Manage Your Account. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)Iâve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. How to perform the scan and order the wifi pods when using the Connect app. I have spent an hour looking through the VM website and I can - 5149114. They are free on Volt, 1GB or Oomph bundles. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. If you have no luck with the app you can call 0800 064 3850 to order. The app should detect low signal and allow you to order them straight from there. However they can be chargeable depending what package you on. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and itâs available to anyone with a Hub 3, 4, 5 or Hub 5X. Signal does not reach my bedroom. I don't work for Virgin Media. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. Pod will need reactivating on the New Hub - on your account so. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. There's areas of my house that get no wifi signal. I note from other forum posts this is not an uncommon situati. 0 Kudos. Check out the purple envelope in the top right hand corner for a private message from me. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. My WiFi does not reach the back end of my home. Smart Wi-Fi Pod Support. In one room the wifi is intermittent and sometimes disconnects because of weak signal. WiFi Pods and Boosters. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. I have a volt M200 package. Scan complete, Tap continue. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. When your household is with Virgin Media and O2 youâll get supercharged speeds, data and WiFi. Our new WiFi Max service allows you to have up to 3 pods. Can anyone advise please? Weâve ran several scans using the app of our home. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Please look out for the purple envelope in the top right of your screen. If everythingâs okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. 0" for 10 devices in. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. My Virgin Media App. Networking and WiFi. AndChiron âą 4 days ago. My. The only problem is duri. SpeedQuickStart, set up and connections. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. TV. I have the 1gb package, I have run the speed test which confirmed the. It's up to three in total depending upon coverage. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. SpeedOur new WiFi Max service allows you to have up to 3 pods. Wait 2 mintues for Scan. Very Insightful Person. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. . Wait 2 mintues for Scan. Forum Team. Then Start the scan again. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Then Start the scan again. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are ÂŁ8 a month. You can only have a maximum of 3 Pods. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Networking and WiFi. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. If you can wait then wait here and a mod will help you else call CS who will order them for you. Thanks in advance. Our new WiFi Max service allows you to have up to 3 pods. Wait 2 mintues for Scan. HI had virgin media installed on Saturday. Cannot speak to anyone direct or even on chat so thought Iâd give the community a go. Tap Start the scan. Tap Start the scan. I am looking to order WiFi pods as I previously had boosters from Sky that provided full coverage. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. âą Then Start the scan again. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Typically, extenders are linked through a wired port using an Ethernet cable. Once this has been done, additional Pods can be ordered via the. Once this has been done it will advise if a pod is needed and then will allow you to order. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. You can even reboot your Hub from the comfort of your sofa. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Home Phone. Easy to set up, coverage has. However, this can take up to 24 hours to be updated. Phone. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. In 2 rooms in the house we are getting below 20mbs and in one room, weâre getting no connection. I have spent house on the phone getting nowhere to order the pods. Home Phone. If youâre not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third one by logging into your My Virgin Media account,. The app should detect low signal and allow you to order them straight from there. Sorry to hear that you've been unable to order your pod via connect app. Regards, Steven_L. Networking and WiFi. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Patiently looking forward to a FTTP choice in my area. Tap Add a room, Tap the room you're in. Check out the purple envelope in the top right hand corner for a private. Hi @lojelo5 - thank you for getting back to us. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Broadband. Please let us know if you need any further help and we will be happy to assist. You need to do a scan on the connect app. Tap Add a room, Tap the room you're in. I would like to help you with this. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. In one room the wifi is intermittent and sometimes disconnects because of weak signal. If you need any further help after doing this, let us know. Just - 5241257. Forum; Apps. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. I had my broadband installed on Sat March 4th. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youâll still be charged £30 for this service. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. The app guides you through optimal pod placement and. In response to Chris_W1. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. Then Start the scan again. And the pods should be delivered within 72 hours. If the scan picks up that you need a pod it will allow you to order some. Tuning in. If youâd like to change the delivery date of an order that has already been dispatched, youâll need to contact the courier directly. Virgin Mobile. But only if the speeds are consistently below 20Mbps in that room. SpeedWi-Fi pods - failed orders. If you which to go through the diagnostic process for this, I will send you a private me. Scan complete, Tap continue. Tap Start the scan. . We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. Thanks newapollo. About our help and support page. · Then Start the scan again. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. any help would be. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Virgin Phone Switchover. If you have no luck with the app you can call 0800 064 3850 to order. Subscribe to this message's RSS feed. Reply. So you need to prove that you can't get 30 Mbps (3. on â24-04-2023 10:57. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. If that doesnât do the job, weâll send you up to a total of 3. . Tap Add a room, Tap the room you're in. Use the VM connect app or give customer services a call. My Virgin Media App. Thanks for posting and welcome back to the community. Virgin Media Community. The WiFi signal needs boosting upstairs. You can also check out how all your WiFi Pods are doing â see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. My Virgin Media App. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Further exclusions & legal stuff apply. Phone. To do this, youâll need to wait until you receive your tracking email. a month ago. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when itâs over 3. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Wi-Fi Blackspots - How to order a Wi-Fi pod. However they can be chargeable depending what package you on. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Regards. How to perform the scan and order the wifi pods when using the Connect app. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Best. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. âą While connect to WiFi, Tap Iâm ready. Jimmy1987. Tap Optimise WiFi now if an option. QuickStart, set up and connections. If it finds a potential signal-less spot, itâll test our broadband speed to the WiFi Hub to make sure there isnât a problem with your network. Hmmm thanks for that but that isn't quite how the conversation went. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isnât the simple plug and play option of the Pod (s). Tried chat via connect app but says it's all busy and to try later. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. . Hello, I wonder if someone can help me to order my first WiFi pod please. However, the connect app directs me to the website, the website doesn't have an order link. Wait 2 mintues for Scan. This link will help. Sign in to My Virgin Media. However it will be chargeable if your on a lower tariff. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. I have a volt M200 package. Virgin TV 360. While connected to WiFi, Tap "Iâm ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. If so, Tap Optimise. Networking and WiFi. Cannot speak to anyone direct or even on chat so thought Iâd give the community a go. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. £40-100 (thatâs ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Billing and payments. 0 is normal. ) he went through and ordered the pod for me, so hopefully will come through and be free. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the envelope on the top right of. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. 0 Kudos. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Is there a good reason - 5444366. Please let me know how you get on. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. If it reveals you have a WiFi blackspot, youâll be able to order your Booster. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if youâre not getting download speeds of at least 20Mbps in every room. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Certainly a pod can help with this. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Once this is done, you can add more Pods (up to a total of 3) at a later date. 0 Kudos. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Networking and WiFi. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Stream from Virgin Media. The official route is to use the Connect app to scan your Property and order an initial Pod. Our new WiFi Max service allows you to have up to 3 pods. Hi, I am a new customer. Called the customer services number and after going through multiple menus was sent a link that did not work. Hi @xanabutt . Here youâll find all the help you need for Virgin Media related problems and issues. Wi-Fi extenders are devices that increase the range of the Hubâs wireless signal, giving you a stronger and more stable connection over more of your home. Many thanksQuickStart, set up and connections. Take control using the Connect app. Go to solution. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. I have used the Virgin Connect app to confirm these speeds. . Reply. Broadband. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. Networking and WiFi. Check out the purple envelope in the top right hand corner for a private. The home scan. Forum; Apps. You cannot use a âpurchasedâ VM pods. This promotion means you wonât pay the usual setup fee of £35. Networking and WiFi. đđŒ I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. Virgin TV 360. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Otherwise WiFi Max is an £8 Monthly addition to. I am going to send you a private message. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Please let me know how you get on. Hub5x Poor Wifi range, how to order wifi Pods. Security matters. Tried to order wifimax pod from my account but it asks me to chat to someone. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. · Scan complete, Tap continue. The firm said that the pods and the Media Hub. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. The pods can only be sent out one at a. Networking and WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. You need to use the Connect app. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. This promotion means you wonât pay the usual setup fee of £35. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Verdict. âą Scan complete, Tap continue. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. I will send a private message - watch out for the purple envelope inviting you in. Sorry to hear that you've been unable to order your pod via connect app. Kind regards, Ilyas. Virgin Media. Excludes broadband faults and broadband network outages. I know I have. . The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later.